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Compliance

Whitbread Associates Pty Ltd | ABN 69 005 490 228 | AFSL 229092 trading as Whitbread Insurance Brokers

WHITBREAD, the W Logo and the composite W Whitbread Logo are trademarks owned by Whitbread Associates Pty Ltd

Insurance Brokers Code of Practice

Whitbread is a member of, and subscribes to the Insurance Brokers Code of Practice.

The Code has been created by the National Insurance Brokers Association of Australia (NIBA) and is administered by the Australian Financial Complaints Authority (AFCA).

To view or download a copy of the Code, please click on this link.

To view or download a copy of our company’s Compliance documentation please click on the relevant link below:

Whitbread Financial Services Guide
Whitbread Supplementary Financial Services Guide
Duty of Disclosure
Whitbread Privacy Policy

Client Complaint or Breach 

In the event that you wish to lodge a complaint or a breach, please contact:

Complaints Officer
Whitbread Insurance Brokers
Level 5, 90 Collins Street
Melbourne Victoria 3000

Telephone: 03 8646 0222
Facsimilie: 03 8646 0220
Email: info@whitbread.com.au

Whitbread is a member of the Australian Financial Complaints Authority (AFCA).

If your complaint has not been resolved to your satisfaction after 45 business days, you have the right to refer the matter to AFCA. Contact details for AFCA are listed below:

Australian Financial Complaints Authority (AFCA) 
GPO Box 3, Melbourne 3001

Telephone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au

 

 

The Whitbread Channel

News
Computer
Lia de Sousa

Nobody thought we would still be working from home 18 months later when the pandemic began last year. No matter your situation at home, whether you are living alone, home-schooling children, or having to share the same workspace as your partner, we believe it's best to stick to a routine during lockdowns.

Insight
Storm clouds
Renee Cassidy

The recent flooding in NSW and QLD, plus a late season cyclone in WA, are stark reminders that wild weather events are occurring with greater frequency and increasing severity. In light of this, it is important to know what to do in a property claims emergency for both your business and your home.

Having a clear process to follow will help ensure you achieve the best possible outcome in what is a highly stressful situation, where decision making can be clouded.

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