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Compliance

Whitbread Associates Pty Ltd | ABN 69 005 490 228 | AFSL 229092 trading as Whitbread Insurance Brokers

Whitbread Life Pty Ltd is a corporate Authorised Representative of Affinia Financial Advisers Limited ABN 13 085 335 397 | AFSL No. 237857 trading as Whitbread Life

WHITBREAD, the W Logo and the composite W Whitbread Logo are trademarks owned by Whitbread Associates Pty Ltd

Insurance Brokers Code of Practice

Whitbread is a member of, and subscribes to the Insurance Brokers Code of Practice.

The Code has been created by the National Insurance Brokers Association of Australia (NIBA) and is administered by the Australian Financial Complaints Authority (AFCA).

To view or download a copy of the Code, please click on this link.

To view or download a copy of our company’s Compliance documentation please click on the relevant link below:

Whitbread Financial Services Guide
Duty of Disclosure
Whitbread Privacy Policy

Client Complaint or Breach 

In the event that you wish to lodge a complaint or a breach, please contact:

Complaints Officer
Whitbread Insurance Brokers
Level 5, 90 Collins Street
Melbourne Victoria 3000

Telephone: 03 8646 0222
Facsimilie: 03 8646 0220
Email: info@whitbread.com.au

Whitbread is a member of the Australian Financial Complaints Authority (AFCA).

If your complaint has not been resolved to your satisfaction after 45 business days, you have the right to refer the matter to AFCA. Contact details for AFCA are listed below:

Australian Financial Complaints Authority (AFCA) 
GPO Box 3, Melbourne 3001

Telephone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au

 

 

The Whitbread Channel

News
shutterstock 88955176
Renee Cassidy

With Stage 4 Coronavirus restrictions having been imposed in the Melbourne metropolitan area for several weeks, there has been an impact to the way businesses are legally allowed to operate for the duration of this period.

Unfortunately these restrictions have had an unprecedented impact on the progression of insurance claims, whereby builders and other repair and maintenance companies are only legally permitted to carry out a very limited scope of works.

Insight
Loss of rent
Lia de Sousa

Devastating bushfires plagued much of Eastern Australia last summer, before a deluge of rain arrived, causing severe flooding and widespread damage to an unprecedented number of properties - including residential strata.

In the aftermath of a flood, many depend on their insurance to help recoup losses. Sadly, stressful situations are often made worse when people discover their Strata Insurance policy does not cover damage as a result of flood.

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