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Claim Lodgement Process

When things go wrong, just follow the simple steps outlined below. We will always endeavour to resolve your claim as expeditiously as possible.

General Claims

1. Notify your Whitbread broker of any incident which may lead to an insurance claim as soon as possible – prompt notification can contribute towards achieving a speedy settlement with the insurer.

2. You will next be required to complete, and submit a claim form.

  • Your broker will send or direct you to the specific form relating to your claim.
  • Completing and returning this form with as much detail as possible will help to progress your claim.
  • It can be helpful to provide photos, an inventory of any items damaged, and proof of ownership of these items.
  • Try to return this form to us as soon as possible to ensure your claim is processed quickly.
  • Substantial losses or complicated claims may require the services of an assessor, which we will arrange on your behalf.


3. We will inform you the next steps which may include:

  • completing a claim form or additional documentation.
  • providing the additional information as soon as possible will assist to ensure your claim is progressed quickly
  • Substantial losses or complicated claims may require the services of an assessor.

4. We will liaise with insurers on your behalf regarding the next steps, ensuring we keep you well informed along the way.

Make the process as smooth as possible

Click here to download Whitbread's Claim Checklist.

Liability Claims

In the event of a third party advising of personal injury or damage to property resulting from your business activities or products, full details should be taken.  Under no circumstances should liability be admitted, nor discussions or correspondence take place with any third party or their representatives without prior notification to your insurer or your insurance broker.

Whitbread Life Claims

If you need to lodge a claim for the following policies, please click here for the claims lodgement process:

  • Critical Illness
  • Income Protection
  • Life Insurance
  • Shareholders Protection
  • Total and Permanent Disability

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