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Claims Service Promise

Confidence in a crisis.

We see the settlement of insurance claims as a key tenet of our business, and have built a dedicated claims department around this principle. 

We will take the lead in managing your insurance claim and always strive to obtain the maximum settlement under the policy wording. We advocate for you.

Broker ownership:  Your broker will drive the entire claims process and engage you only when decisions need to be made.  Leave the administration to us.

Claims transparency:  Our claims team will report progress to your broker at every point.

Unobstructed flow:  Any roadblocks will be identified, proactively managed and escalated to ensure nothing stalls the settlement of your claim

Our claims service commitment to you:

  • We strive to lodge your claim within 24 hours of notification.
  • You will have a dedicated claims consultant who proactively drives the process through from start to finish.
  • We will always endeavour to get you the maximum claim settlement available under your policy wording.
  • You will receive claim progress reports as each significant milestone is reached.
  • As a client, there is no additional fee to engage our claims consultants. Whether you want expert advice or to lodge a claim, just pick up the phone and give us a call.
  • Our claims consultants possess an outstanding level of technical expertise.
  • There are claims consultants available to you in both Victoria and NSW.
  • We will review all claims denials to ascertain whether there are grounds for the decision to be overturned or given further consideration.
  • You will always receive assistance should you wish to refer a claim to the Insurer’s Internal Disputes Resolution.

The Whitbread Channel

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