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Renee Cassidy

Claims Manager

Renee has been involved in claims management for more than a decade, having worked with large insurers, international underwriters and insurance brokers.

She brings this wealth of experience in claims, insurance and broking to her role as Whitbread Insurance Brokers’ Claims Manager, where she has worked diligently to build a large team dedicated to managing all Whitbread's clients’ claims. 

Renee applies her lateral thinking, leverages her strong industry relationships and an in-depth knowledge of relevant regulations, legislation and policies, to achieve the best possible outcome for clients when they’ve suffered loss or damage.

She sees her role as being a client advocate, adopting an efficient and common sense approach to reaching a claim's resolution.

In driving the continued growth of Whitbread’s claims team, Renee works to ensure the delivery of positive client outcomes, which in turn delivers growth for the broader business.

Renee encourages her team to go above and beyond in delivering exceptional client service and proactive claims management, supporting them to develop as insurance professionals.

She is a strong advocate for continuous learning and information sharing, seeking out regular professional development and industry engagement opportunities, and fosters the same within her team.

The greatest satisfaction for Renee is achieving a positive outcome for her clients.  Renee is committed to helping all Whitbread clients understand insurance, its role in achieving their personal and business goals, as well as promoting the importance of insurance and the value of having a broker. 

Renee joined Whitbread in 2011 and has a Diploma of Financial Services (Insurance Broking) and is a Senior Associate of ANZIIF.

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In most cases, an insurer’s position when denying a claim is well substantiated, with denial letters clearly identifying reason(s) why a claim was declined, generally referring to extracts from their policy wording to support the decision.

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