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Whitbread's COVID-19 Update

By Michael Giansiracusa on

Whitbread are continuing to closely monitor the developments of COVID-19 in our community to ensure we prioritise the health of our employees, clients, their families, and the Australian community as a whole.

From Thursday 26th March we will be making some changes to how we operate.

We wish to inform you that from Thursday 26th March our team will be primarily working from home. This is an important development to ensure we play our part in limiting the spread of COVID-19, adhering to the national goal of ‘flattening the curve’.

Please be assured that it will be business as usual, and we will be harnessing a number of technology platforms to ensure we provide a reliable, quality service during this period.

Whitbread remains dedicated to delivering insurance solutions, advice and claims management services that ensure the best outcome for you.

Frequently asked questions

Are your staff contactable?

Yes, all our staff will be contactable during normal business hours via phone or email (8.30am-5pm, Monday to Friday). All office phones will be redirected to mobile phones, therefore, please leave a message if the staff member was unable to take your call.

Can I call reception?

Yes, however if you are calling our main line, we ask that you please be patient. Our receptionist will not be able to transfer your call immediately, however will leave a message for the staff member to return your call as soon as possible, or pass on their number so you can contact them directly.

How will meetings be conducted?

In the interests of health and safety, we will only be conducting meetings via phone, and if preferred we can accommodate face-to-face meetings via video conferencing. Please be assured this is a temporary measure. We truly value our personal relationships with clients, and will revert back to face-to-face meetings when it is deemed safe to do so by the Australian Government and reputable health authorities.

Will you receive mail I send?

For the time being, our physical office will continue to receive mail, and all mail will be processed as usual. We ask that you do not attend our office under any circumstance. If there is physical documentation to send us, please send to:

Whitbread Insurance Brokers, Level 5, 90 Collins Street, MELBOURNE VIC 3000

Can I expect the same high level of service?

Our commitment to service excellence, in the delivery of insurance advice, solutions and claims management is unwavering. We are passionate about what we do and will go above and beyond to ensure your needs are looked after throughout this period.

Please contact us if you have any concerns or questions, our team are always here to help. For the latest insights on coronavirus and insurance, you can also visit our blog.

Take care, and we look forward to speaking with you soon.


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This insight article is not intended to be personal advice and you should not rely on it as a substitute for any form of personal advice.  Please contact Whitbread Associates Pty Ltd ABN 69 005 490 228 Licence Number: 229092 trading as Whitbread Insurance Brokers for further information or refer to our website.

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